Commitment
- You will be committed to the Visions, Missions, Goals and Rules of Viking Business Products, Inc., its current and future team members, and its clients at all times.
- Accept ownership of your actions and outcomes of everything in your work and your life, and the impact those actions have on others.
- Strive to continually learn and advance personally and professionally in the pursuit of excellence. Good enough is not good enough.
- Everyone will give an honest 8 hours a day to the Company. Giving less cheats everyone. This means we expect an honest hard-working, company-focused work ethic!
Honesty/Integrity
- We speak the truth, deliver on what we promise, and only ever make agreements we intend to keep. Do what you say you will.
- You will treat all others with integrity and respect; no matter how -low on the totem pole- they appear to be.
- Expect excellence from your team members.
- Always tell the client what to expect and what not to expect.
- Honestly communicate the status of any order they inquire about.
- You will ALWAYS take -ownership- of errors and issues you have contributed to.
Fun
- Always strive to be upbeat and positive
- You will display a joyful attitude toward each other and to our clients and suppliers.
- You will make sure this is an enjoyable place to come into every day.
- You will enjoy each other's differences and unique qualities.
- You will celebrate the WINS!
- You will allow fun to infiltrate our every day work while not interfering with that work .
Communication
- You will always speak positively of your team members, your clients and Viking Business Products, Inc. Be proud of your Company.
- Communicate honestly with anyone you come in contact with, whether it be team members, suppliers, customers, or anyone else related to doing business here.
- Always use empowering and positive communication, and always seek to manage conflict with honest communication that remains "above the line."
- Answer any ringing lines on or before the 3rd ring, using your name so the caller knows who they are talking to.
- Always strive to leave people feeling better for having talked with Viking.
- When conflicts arise, apologize first, and then attempt to resolve it.
Team work
- Everyone will contribute to the success of fulfilling the client needs.
- Everyone will contribute to the success of the company by doing as much as necessary to ensure that success, regardless of job description
- You will help your team members when needed, and will not accept poor performance from any team member.
- You will show compassion on one another during the difficult times.
- You will be willing to do whatever it takes to get the job done.
Care/Kindness
- Take the time to listen to the client's needs, and make sure the client knows they can trust us.
- Demonstrate to the clients that we care about and appreciate their trust in us.
- NEVER let a sale be just about a sale!
- Always leave the client feeling better for having contacted us, and always say -thank you- for orders.
Reliability
- When the client gives us a project, they must know it will be done as promised so that they can "forget about it"
- You will never surprise a client with extra, unknown charges.
- IF a complaint arises, always resolve it quickly, letting the client know 1. you are sorry that an issue came up and 2. that it will be taken care of for them.
- You will always work for the client's interests as much as possible while maintaining Viking's interests, too.
- Consistency, Consistency, Consistency.
Success
- Remember that the company's success is your success, and it influences more than just those working here every day.
- Celebrate successes. Any one's success is a success for all of us as long as they are part of the team.
